Answers to the questions UAE parents ask us most about delivery, returns, payment and our stores. Can't find what you need? Email support@colorlandtoys.com or call +971 3 784 8110 (9am–9pm, 6 days a week).
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- Orders & Delivery
- Returns, Payment & Stores
Need Help?
Need a quick answer? Call us on +971 3 784 8110 or +971 3 755 6119 (9am–9pm, 6 days a week), or email support@colorlandtoys.com.
Orders & Delivery
We deliver to all addresses in the UAE. Standard delivery takes 2–3 business days. Large outdoor and ride-on items ship from our Al Ain warehouse and can take longer, and many need assembly, so we book a delivery slot with you. Working days are Monday to Saturday; orders placed on Sunday are processed on Monday. We do not ship outside the UAE.
Delivery is free on orders of AED 100 and above, across all seven emirates. A delivery fee applies to orders under AED 100 and is shown at checkout.
Yes, on selected in-stock products. Look for them in the Same Day Delivery collection. For anything else, contact us and we'll tell you the fastest option.
Yes, but only for items marked as pre-order on the product page.
Only if your order has not been processed yet, so contact us as soon as possible on +971 3 784 8110 or +971 3 755 6119, or email support@colorlandtoys.com.
Search for it on our website: the product page shows whether it is available. You can also contact customer service or any of our stores with the product name and brand.
Yes, gift wrapping is available for most items. Contact us for custom requests.
Returns, Payment & Stores
You can return unopened items in their original condition and packaging within 14 days of delivery, at any Colorland Toys store, for a full refund to your original payment method. Home pickup costs AED 50. Opened or used items are accepted only for manufacturing defects or missing parts. We can't accept returns of books, CDs/DVDs, sale items, electronics with a broken seal, assembled or used items, or hygiene-sealed items, and returns aren't accepted in December or the month before Ramadan except for defects. Read the full Return & Refund Policy.
Contact us within 14 days of delivery. We'll arrange a courier pickup; repack the item in its original box with all parts and manuals. Our technical team will repair or replace it, send the missing part, or refund you if you return it within 14 days and don't want a replacement.
Once we receive and approve your return, refunds to your original payment method usually take 4–7 days, depending on your bank.
Visa, Mastercard and American Express cards, Apple Pay, cash on delivery, and interest-free instalments with Tabby and Tamara.
Yes. Everything we sell is 100% genuine and sourced from official, authorised distributors.
We have 16 showrooms across Al Ain, Abu Dhabi, Dubai, Sharjah and Ras Al Khaimah. Find addresses, phone numbers and maps on our store locator.
Price matching is available on request. Contact a store or our online team with the competing offer.
Yes. Switch language at the top of any page, or visit colorlandtoys.com/ar.